Key Skills & Services
Business Strategy and Planning, Change Management, Creative Problem Solving and Facilitation, Operations Management, Customer Service, Performance Improvement, IT Network Design and Implementation, IT Policies and Security, Developing Lean Approaches in Service Organisations, Process Analysis and Improvement, General Management & HR.
Extensive (15 years) strategic senior management experience in the public, private and not for profit sectors including CEO & MD.
I have worked in and with clients in a number of sectors including IT, Education & Training, Sports & Leisure Management, Local Government, Charities and many more..
MBA (Open) 2000, BA (Hons) Leisure Management 1991.
Before suggesting any changes within an organisation I like to first understand the ‘what’ and ‘why’ of current performance by understanding the purpose of an organisation, the nature and type of demand it receives from its customers and how well it achieves its stated purpose. By addressing the causes of ‘failure demand’ (demand created as a result of something going wrong in the system) huge reductions in costs can be achieved alongside improvements in customer satisfaction and staff morale.